Johnno,
Disciplined “service” or no, senior officers should be fighting our corner not pandering to the latest political diktat to ensure their pension. Why are the rank and file never listened to?
Although your campaign is geared towards the paperwork, other aspects which have an impact on how well the police do their job are linked.
When I started at Wembley in January 1990, there were 15 forms involved in the paperwork for an arrest. Some were sometimes not needed. I could rattle them out fairly quickly. Then the Manual of Guidance came into being. Written by lawyers for lawyers was my impression. The article “Paper Tigers” in the Daily Mail (19th April) lists 17 officers and 131 pieces of paper involved in a simple assault. Then the CPS became more involved, eventually deciding on whether to take a case to court, their criteria being 1) Is it in the public interest? and 2) Is there likelihood of a conviction? I thought (silly me!) that if there was enough evidence to charge, it was for the court to decide. My experience of the CPS is that the duty brief at court seems to read the case file an hour or so before going into court. They work primarily from the MG5 (case summary form) and if that is not laid out for them in simple terms and chronological order, they get a pasting from the defence brief, who has been working on the case for weeks, if not months. The paperwork involved with children and juveniles also seems to put some officers off dealing with them.
Forms also seem to be generated by a fear of litigation and or complaints. Some suspects will make complaints or allegations against officers in an attempt to divert attention from their case, as they know there is a good chance of the CPS backing off. We had a lecture at Heathrow from an Inspector who was advising all stations on how much detail to put in their incident report books, as a couple of lawyers had written a book (costing £150.00) on how to sue police. If they got a result against a particular officer, they would then attempt to contact defendants in cases involving that officer - going back up to 6 years - and say “We can get you some compensation”
Don’t forget the impact of dealing with prisoners property, which was horrendous at Heathrow since most of the people we nicked had several suitcases. Then there would be the delay waiting for an interpreter, etc. Making an arrest at midday when on early turn often meant being tied up dealing with the prisoner until gone midnight. Juveniles or mentally ill detainees also mean, especially at night, a lot of time spent trying to contact the appropriate services and then waiting for them to attend.
A big impact came with sector policing, imposed on us in 1991/2 if I remember correctly. When I started at Wembley we still had the 3 relief system (which fortunately for me was kept at Heathrow). This meant the whole relief paraded at the same time, all the latest intelligence and items from the parade book were read out once, you could see how many officers were on and would be available if you needed assistance. Then came sector policing. At the time I was PBO for 7 Beat (Kingbsbury and Neasden - probably larger in total than most London inner divisions), and based in a police office on the Chalkhill Estate (now long gone thank goodness). From my base I could walk to my beat in 5 minutes. Wembley was divided into 3 sectors, Wembley, Chalkhill and Kingsbury. The idea of sector policing was to have small teams of about 6 officers all coming on at different times, and low numbers of officers on duty at night. Concerns were expressed by officers at a meeting with senior officers prior to going “live” with sector. We were assured that there would be “safe minimum staffing levels” below which we would not go.
For a start, the teams were never actually at full strength, as team members were taken off for “core” duties - area car, CAD, etc. We went live on nights. I was detailed to be operator on the van, but was hauled off for aid in Central London, and the van was single manned on the first night. In that first week we had two calls for urgent assistance - and no-one to send! In one of them, at night, the van crew had arrested an Asian youth. His mates attacked the van to effect a rescue. The Station Officer and the Sergeant CAD controller had to jump into a vehicle and dash out to assist - and they were still outnumbered. Often units from surrounding divisions would have to be called in.
After the first year one of the skippers at Wembley was tasked to do a review of the new system. She wrote a 94 page report which said, basically, that we didn’t have enough officers to do the job. We were then reduced to 2 sectors, and I was ordered to parade at Kingsbury (for “administrative purposes”), which took me so far from my beat it took me 30 minutes walking to get to the boundary of it. I was then expected to walk all the way back for refs (refreshments), and also for Station Officer duties in the middle of my shift. It ripped the guts out of my patrols. This was one reason I transferred to Heathrow. In my first year as a Home Beat/Permanent Beat Officer, I would patrol all the back alleyways and rat runs. I got to know the ground intimately as well as the villains, yobs and also got to know the dodgy addresses. I spent more time on the street than in a response car, and would hear, see and smell things a vehicle crew wouldn’t. I was approachable and a familiar face. My old guvnor said to me once, “as far as I am concerned if you’re in someone’s house drinking tea, you’re working.”
Then computers started to multiply. Used properly they can be a useful support tool, but they are worthless if officers are stuck in front of them reading emails, internal memos, and “distance learning modules!” Some officers might spend an hour or two or more catching up with their e-mails, crime reports, intelligence reports etc at the beginning of a shift, and especially if they have been off or on leave, before setting foot outside the nick! Officers should be out on the street for the majority of their shift.
Now we have call centres, introducing more levels between the public and police. The local CAD operators would have local knowledge of places, buildings and local nicknames for them. Because of it’s unique environment, Heathrow kept it’s CAD room, but I feel this approach of treating the police like a business is not just “inappropriate” to use a modern buzz word - it is totally wrong.
I took a crime report at Heathrow Station Office. The alleged offence took place up North. Because we could only transfer a crime report automatically on the computer within the MET, I had to print off hard copies and then fax it to the relevant crime desk. Next morning I tried to phone the crime desk to simply confirm that they had received the crime report. For an hour and half I was sent round in circles, constantly coming back to the call centre I had originally been put on to, who kept asking what crime I wanted to report. I was tearing my hair out with frustration! I said, “Look, I’m a PC at Heathrow. I’ve faxed a crime report to the crime desk at (I can’t remember the name of the station now) and all I want to do is confirm they have received it, and I’m getting the run around. If that’s the service I receive, God help the public!”
Anyway, Johnno, it’s obvious there’s a lot of support for your campaign. The question is, will this government or the Home Office take any real note of public opinion?
Regards,